Refund policy
We want you to love your purchase. If something isn't quite right, here's how we make it right.
30-Day Return Window You have 30 days from the delivery date to request a return or exchange. Items must be unused, in their original packaging, and in the same condition you received them.
Before You Return — Send Us a Photo Because our pieces are handcrafted and shipped with care, most issues can be resolved faster (and without the hassle of shipping the item back) by simply sending us a photo. Reach out to us first — in many cases we can offer a partial refund, a replacement, or a solution on the spot, no return shipping required.
How Returns Work
- Contact us at warmcozynest@zohomailcloud.ca with your order number and the reason for your return.
- If a physical return is needed, we'll provide you with the return address and instructions.
- Once we receive and inspect the item, we'll process your refund or exchange within 5-7 business days.
Return Shipping Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect — in that case, we cover it, no questions asked.
Refunds Approved refunds are issued to your original payment method. Please allow 3-5 business days for the refund to appear, depending on your bank.
Damaged or Incorrect Items If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo — we'll send a replacement or issue a full refund at no cost to you.
Non-Returnable Items Final sale and custom/personalized items are not eligible for return, unless defective.